Terms of service

Last updated 10 November 2026

1. The service

PulseGuard monitors the websites and endpoints you add, records the results and sends alerts to the channels you configure. It is run by Themicroforge Ltd, trading as The Microforge, a company registered in England and Wales (company number 17490600), whose registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ (“we”). By creating an account you agree to these terms.

2. Your account

You are responsible for what happens under your account and for keeping your password safe. Teams share their monitors, alert channels and plan; team owners decide who belongs to a team.

3. Acceptable use

Only monitor sites you own or are allowed to monitor. Don’t use PulseGuard to load-test, attack or probe other people’s systems, or to send alerts to people who haven’t agreed to receive them. We may suspend accounts that do.

4. Plans and payment

Paid plans are sold by our reseller, Paddle.com, which is the merchant of record for every order. Paddle takes the payment, issues your receipt or invoice and charges any tax due, and the charge appears on your statement under Paddle’s name. Paddle’s buyer terms apply to the purchase as well as these. Card details go to Paddle and never reach us.

Plans are billed per team, in advance, monthly or yearly, and renew automatically until cancelled. Prices are in GBP, on the pricing page, and include VAT and any other sales tax, which Paddle.com, our reseller, charges and pays. SMS alerts are charged per text, at the price on the pricing page, with the team’s next payment, and stop at the monthly cap its owners set. Client packs are added to an Agency plan’s payments. If a payment fails Paddle tries again, and the team returns to the Free plan if it can’t be collected. We will give at least 30 days’ notice by email before changing the price of a plan you are on.

5. Trials, cancelling and downgrades

The Pro trial needs no card and never turns into a charge by itself. You can cancel a paid plan at any time from Manage billing on the Plan page; it runs to the end of the period already paid for. When a team moves to a lower plan nothing is deleted straight away: the newest monitors over the new limit are paused, and history beyond the new plan’s window is removed after 14 days. Refunds are covered by the refund policy.

6. Availability

We work to keep PulseGuard running and accurate, but it is provided “as is”. Checks can be missed or delayed and alerts can fail to arrive, for reasons inside or outside our control. Don’t rely on PulseGuard as your only safeguard for anything where a missed alert could cause serious harm.

7. Liability

To the extent the law allows, our total liability to you for any claim is limited to what you paid us in the 12 months before it arose, and we are not liable for lost profits, revenue or data, or for indirect losses. Nothing here limits liability that cannot legally be limited, or takes away your rights as a consumer.

8. Ending your account

You can delete your account, with the teams only you are in, from the Account page at any time; their paid plans are cancelled with them. A paid team that has other members needs another owner first. Deleting a team deletes its monitors, history and alert channels. We may close accounts that break these terms.

9. Changes and contact

If we change these terms in a way that matters, we’ll email account holders before it takes effect. These terms are governed by the laws of England and Wales. Questions: hello@getpulseguard.com.